₱ 60,000
As a Technical Support Engineer you will be involved in supporting a large range of software products in the field of mobile telephony, mobile commerce, telecoms messaging and telecoms interworking, using state-of-the-art technologies. Some of the biggest telecom players out there are waiting for you to wow them!
Here’s what you will do:
• Provide L2/L3 support to Computaris customers located worldwide (via telephone, defect tracking tool, email or on-site).
• Assist customers with operation and configuration of Computaris supported software.
• Ensure that the problems reported by customers are properly understood and resolved.
• Assure that the investigation results are properly communicated to the customer.
• Ensure that the proposed solutions are understood correctly by the customer.
• Make sure problems are solved promptly within the customer SLAs.
• Achieve customer satisfaction and support metric goals.
• Fix the software based on specification documents or other helping materials and assure the defect is fixed in all the supported versions of the software.
• Create and execute software test plans.
• Enhance software created in earlier projects.
• Install and integrate software that has been developed on customers’ system.
• Perform system installation and integration activities
• Update technical documentation for software that has been developed.
• Train the customer support staff, if necessary.
• Take part in an “out of hour” L2 support rota (24/7 on-call support), based on the agreed schedule.
Here’s what it takes to get here:
• Minimum 4 years full-time working experience in an IT company after completing your degree.
• Working knowledge in software development in Java, Oracle and Linux/Unix is mandatory.
• Working knowledge databases: Oracle, MySQL
• Testing experience - Traffic simulation, Load/performance Test.
• Prior L2/L3 Support Experience – ability to investigate technical issues, to identify and explain solutions, to initiate technical discuss
- Never pay in advance to a seller that you do not know.
- Even if the seller discloses his/her personal information or bank account number, this does not protect you from being cheated.
- Always request for the original receipt of purchase from the seller, to verify that he/her is the rightful owner of the item; and to verify that the item is authentic.
- Avoid sending goods or payment; instead, meet in person and do COD (Cash on Delivery).
- Meet at a public place to deal.
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