Call Center Agent - Mandarin Financial Account - Up to 49k Salary

Email your resume to: click @ globalheadstart.com
Number: 0917-510-2940
Look for Ethan.

Job Description:
This position is responsible for handling inbound calls, e-mails and/or chat with the goal of ensuring resolution of customer issues. The candidate is expected to be an effective communicator in both Mandarin and English. Also, candidtae must exhibit the following:

• Answers questions about the products or services;
• Provide the best solution based on the details provided by the customers;
• Guides the customer through the problem-solving process;
• Ensuring customer satisfaction.

Requirements/Qualifications:
• At least Highschool Graduate, Shortcourse/Vocational, College Graduates/Undergraduates;
• Open to Native/Non-Native Speakers;
• Must be fluent in both the Mandarin and the English Language (both oral and written);
• Must have strong level of English communication skills;
• Has basic web and computer navigation skills including but not limited to Excel, Outlook and Word;
• Must be able to type at least 25 wpm with an accuracy rate of 95%;
• Resourceful and quick to adapt to changes;
• Willing to work in shifting schedules, weekends and holidays;
• Willing to be assigned in Makati
• Must be willing to start immediately;

If you get hired, you’ll get to enjoy the following benefits:
• Competitive salary package;
• Healthcare benefits;
• Healthy and encouraging work environment;
• Great career growth opportunity.