Japanese Speakers - Team Lead Position in QC ghsfsd

Job Descriptions:
• Read, understand and analyze client process as per the business rules as a subject matter expert
• Execute the process accurately and timely as a hands-on processor
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems
• Pay close attention to quality of written and verbal English skills within Team
• Creates a logical plan, realistic estimates and schedule for an activity or project segment
• Ensure LWI’s are followed and updated regularly and train the team members on process updates
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME
• Participates in various internal or client initiatives related to Process
• Must have clear understanding of the existing matrices in the process, how they are measured and improvement

Job Qualifications:
• N1 to N3 Linguistic Competence Level with 1-year Supervisory experiences
• Good analytical skill
• Bachelor’s Degree graduate or Undergraduates are welcome to apply