Call Center Agent - 48k Basic Pay - Japanese Account ghsfsd

Job Descriptions:
 Read, understand and analyze client process as per the business rules as a subject matter expert
 Execute the process accurately and timely as a hands-on processor
 Master the given process and help the team members to overcome process related queries
 Escalate issues and seek advice when faced with complex issues/problems
 Pay close attention to quality of written and verbal English skills within Team
 Creates a logical plan, realistic estimates and schedule for an activity or project segment
 Ensure LWI’s are followed and updated regularly and train the team members on process
updates
 Ensure process controls are in place; Maintain, validate and update process documentations as
applicable to ensure compliance with documentation requirements
 Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for
current remediation and future control
 Must be able to propose process improvement ideas which can reduce time, improved accuracy
or enhance controls
 Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of
process as an SME
 Participates in various internal or client initiatives related to Process
 Must have clear understanding of the existing matrices in the process, how they are measured
and improvement
Job Qualifications:
 N1 to N3 Linguistic Competence Level with 1-year Supervisory experiences
 Good analytical skill
 Graduate of Bachelor’s Degree
 Undergraduates are welcome to apply