Customer Service Specialist - Work in QC - Complete Benefits - ghsdym

Core Requirements

• Confident, able to understand and communicate in English;
• Minimum educational attainment accepted is at least 1 year in College with no back subjects, but must have at least 2 years and 6 months of BPO International experience;
• 2 years completed College undergraduates / graduates requires at least 1 year and 6 months International Call center exp.
• College Graduates and undergraduates of 3 or 4 years, Must have at least 6 Months BPO experience handling international account
• Energetic, Emphatic, and able to solve problems is preferred;
• Must have an ability to understand the customer’s needs;
• Willing to work in shifting schedule and weekends;
• Willing to work in Cubao;
• Can Start ASAP.

Job Description:
• The work involves receiving or making phone calls to customers; Obtaining client information and verifying information
• Informs customer by explaining procedures, answering questions or giving the most appropriate solutions based on the details given by the customer;
• Maintains and improves quality results by adhering to standards and guidelines
• Building Rapport and Ensuring Customer Satisfaction.