Bilingual Call Center Agent - 1 Day Process for French Account ghssbc

JOB DESCRIPTION:
• Answers questions about the products or services in the required language(s) (English and French)
• Communicate confidently with clients and internal users using telephone, email and software tools.
• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
• Provide the best solution based on the details provided by the customers
• Guides the customer through the problem-solving process
• Ensuring customer satisfaction
• Translate French to English and English to French (verbally and in writing)
• Updating operational and technical documentation together with product user guides as required.
 
REQUIREMENTS:
• Must be a Filipino Citizen
• At least High School Graduate
• At least two years related working experience (Technical support or Service Desk)
• Good understanding of IT Infrastructure
• Must be fluent in both English and French
• Willing to work midshift
• Willing to work in Taguig
• Can start ASAP

If you get hired, you’ll get to enjoy the following benefits:
• Competitive salary package
• Healthcare benefits
• Healthy and encouraging work environment
• Great career growth opportunity

For faster processing text SARAH 0917-623-0367 or email your resume to results@globalheadstart.com

WALK-IN AND APPLY! Proceed at our office, Unit 2004, 139 Corporate Center, 139 Valero St., Salcedo Village, Makati City. Monday to Friday 9am – 2pm

Bring your resume and a valid ID. You can also tag along your friends and be hired together.

Look for SARAH as your contact person.