Mandarin Client Success Specialist in Pasig 110k

Mandarin Client Success Specialist in Pasig 110k

Job Description
As a Mandarin/English Bilingual Client Success Specialist, you must demonstrate several key attributes in order to be considered for this position.

Included in this list are the following:·
-Mandarin Chinese speaking/typing ability
-Professional fluency in English
-A quick and willing learner that can master all details of our product and call taking techniques
-Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
-Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed
-The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
-Ability to work well under high pressure and can think quickly on his/her feet. Able to connect with clients over the phone and make them feel comfortable
-An innate motivation to service our clients the best possible way
-Strong work ethic and a can-do attitude
-Has superb verbal and written communication skills

Basic Purpose and Scope of the Position Responsibilities:
-Responsible for answering clients’ questions over the phone
-Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
-Work with other co-workers to meet the needs of the company and clients
-Other duties as assigned

Minimum Qualifications:·
-College Degree or equivalent work experience
-Prior experience in call centers is a plus
-Fresh Graduates are welcome to apply

Please send your resume to jobvacancyphil@gmail.com
0945-741-0492

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