IT Service Desk Analyst

PeoplePlusTech Inc. currently looking for IT Service Desk Analyst.
Candidates:
Completed at least 2 years in college (finished and passed at least 2 college units).
Required at least 6 months of ITSD experience in BPO setting (voice and international account)
Knowledge and experienced with Active Directory, Service Now, VPN, Citrix and 0365.
Responsibilities:
Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and
Queries.
Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
Escalate unresolved calls to the infrastructure support teams
Skills Required:
Customer service oriented
Excellent in English communication skills
Computer and keyboard skills (working knowledge of PC’s e.g. MS Office)
Location: Centris QC – willing to work onsite.
Duration: Full-Time/ Direct Hiring
For further job details, kindly message me here in Facebook or email me at jorgegaspar.ppt@gmail.com
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